Q. Is it safe to buy jewelry online?
Q. Is it safe to buy jewelry online from this website?
Q. What are the accepted alternative payment methods?
Q. How do I pay for custom design service?
Q. Why did Starfru.it close their shop on Amazon?
Q. Will Starfru.it reopen their shop on Amazon?
Q. Does Starfru.it have a physical location?
Q. How much time does it take for a jewelry order to be delivered?
Q. Where do shipments come from?
Q. Do shipments get lost?
Q. Do I need to pay extra for the UPS insurance if I live in the US?
Q. How much of the price of the item is UPS insurance?
Q. What if I order several Jewelry items in a single order, won't the insurance value go down?
Q. Are returns permitted on jewelry and diamonds?
Q. Why are the featured domain names so expensive?
Q. Are returns permitted on apparel and accessories?
- A. It depends on the credibility of the seller and the shipping partner.
Q. Is it safe to buy jewelry online from this website?
- A. Yes. This website is SSL and the entire checkout process is through the PayPal payments gateway.
Q. What are the accepted alternative payment methods?
- A. Several. You can make payment through PaYoneer, a direct bank transfer and Western Union. Email us the item(s) you'd like to buy and your preferred payment method.
Q. How do I pay for custom design service?
- A. After you fill out the form we'll email you an invoice which you can pay online.
Q. Why did Starfru.it close their shop on Amazon?
- A. It DEEPLY offended us when clients sent us screenshots of toilet seats suggested by Amazon in the "Customers who bought this item also bought" section and "this item" happened to be a masterpiece jewelry design of ours.
Q. Will Starfru.it reopen their shop on Amazon?
- A. Sure. After we receive an official apology from Amazon and an assurance that they won't suggest toilet seats to visitors viewing our items!
Q. Does Starfru.it have a physical location?
- A. Yes the same old location which is now verified by Google. Do pay us a visit if you had the time next time you visit Amman. You can find our shop's location on the following Google My Shop link: www.starfruit.me which forwards to https://starfruitjewelry.business.site click either link.
Q. How much time does it take for a jewelry order to be delivered?
- A. We always ship no later than 3-5 business days from the date of the order (unless the order includes custom made item(s) ordered by email). The delivery time depends on UPS. You'll be sent the tracking number immediately after it becomes available.
Q. Where do shipments come from?
- A. All shipments come from our beautiful Amman, Jordan.
Q. Do shipments get lost?
- A. Didn't happen so far. All jewelry shipments shall include the UPS insurance which will be sent to you with the tracking number. No need to worry you're covered.
Q. Do I need to pay extra for the UPS insurance if I live in the US?
- A. No. The insurance is obligatory and is included in the price of each item. The UPS insurance value depends on the declared value of the shipment and does NOT relate to the shipping cost or your location.
Q. How much of the price of the item is UPS insurance?
- A. That depends on the declared value and we ALWAYS declare the true prices. The insurance value is set by UPS and we inquire regularly about any changes and make adjustments to prices accordingly. For example, on August, 2020 the UPS insurance for a shipment with a declared value of $7499 was $78.75.
Q. What if I order several Jewelry items in a single order, won't the insurance value go down?
- A. Yes and we will refund you the difference between the estimated insurance value (added to the price of each item) and the actual insurance value for the shipment. The insurance difference refund payments shall be made on PayPal.
Q. Are returns permitted on jewelry and diamonds?
- A. No. So please be 100% sure that you won't change your mind before you place an order.
Q. Why are the featured domain names so expensive?
- A. They're not. These domain names were hand picked by a rare collaboration between a brilliant psychology professor and a search engine optimization (SEO) wizard. If you think about it, domain names are more rare than diamonds. You can theoretically find two identical diamonds but there can only be ONE of each domain name. The prices will make sense if you understand how the human brain perceives visual data and how search engine crawlers work. For example we could, and probably still can, own starfruit.com for a fair price but we chose not to own it. With everything being equal, starfru.it will rank MUCH higher on search engines AND you are more likely to click it in a social media promotional ad.
Q. Are returns permitted on apparel and accessories?
- A. The return/refund policies are set by our partners Spreadshirt. Check the fair return policy on this link: https://service.spreadshirt.com/hc/en-us/articles/115000984869/?shop_name=SmartChoices&shop_id=100917730&platform=na . Contact Spreadshirt for any inquiries.
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